If you need assistance, please contact the Help Desk at (509) 793-2206 or stop by and visit us in the lower level of the 1700 building.
The BBT Help Desk is the main provider of technology support to all students, faculty, and staff campus-wide. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.
eLearning support can be found here: bigbend.edu/academics/distance-learning-elearning/
View the full Multi-Factor Authentication guide
MFA is used to help protect your account against hackers and phishing attacks by making it more
difficult for the attacker to access your account. Many State and Federal laws and policies are now requiring MFA authentication.
At Big Bend, there are several types of factors available to you to choose from in addition to your
password. You can enable more than one type of factor available to be used:
The recommendation for students and employees that have a mobile device is to install the free
“Okta Verify” app to receive push notifications. This is a more secure and reliable option than SMS/Text. With Okta Verify, it’s all done securely through the lightweight app. The Okta Verify app can also be used without Wi-Fi or Cellular Data network signal.
To setup Okta Verify as a factor
For students and employees who are unable to use a mobile device for the Okta Verify app or SMS/Text, One Time Password (OTP) tokens are available in the Library.
To use the token at login:
If your token is lost, stolen or stops working, you’ll need to notify library staff so they can deactivate the
old token and assign a new token. If you no longer need the token, please return it to the library
for deactivation and re-use.
Employees who are unable to use a mobile device for the Okta Verify app or SMS/Text have the option to use a FIDO key. This is a touch-sensitive device that stays plugged into your computer for ease of use. If you typically work from the same computer, this might be preferable over an OTP token. FIDO keys are available in the Library.
To set up the FIDO key:
Note: The FIDO key is intended to be left in your computer. You should avoid carrying it around – because it’s so small, it can be easily lost. If you frequently use multiple computers, consider a One Time Password (OTP) token instead.
The training video can be found here: Training Video
Long distance is free to numbers within the US and Canada.
The existing Cisco desk phones will stop working when we make the transition.
*Please do not unplug your phone. BBT staff will collect them at a later date*
USB headsets are available in the Library. Those who need a headset can pick one up at their convenience.
If you want to purchase a wireless headset, most Bluetooth headsets will work with the College’s laptops. A couple of options are below:
Buying a Computer
Your username is your first initial, followed by your last name, followed by the last two digits of your college-assigned Student ID (SID). Example: kbishop35
Use the New User Activation Tool to activate your account.