Big Bend Technology

Getting Help

If you need assistance, please contact the Help Desk at (509) 793-2206 or stop by and visit us at our new location in the Workforce Education Center (WEC – 3700 Building) in Room 220 on the 2nd floor.

You can now get help with your IT questions ๐ข๐ง ๐ฉ๐ž๐ซ๐ฌ๐จ๐ง ๐Œ๐จ๐ง๐๐š๐ฒ ๐ญ๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐“๐ก๐ฎ๐ซ๐ฌ๐๐š๐ฒ ๐›๐ž๐ญ๐ฐ๐ž๐ž๐ง ๐ญ๐ก๐ž ๐ก๐จ๐ฎ๐ซ๐ฌ ๐จ๐Ÿ ๐Ÿ– ๐š.๐ฆ. ๐š๐ง๐ ๐๐จ๐จ๐ง ๐š๐ง๐ ๐Ÿ:๐Ÿ‘๐ŸŽ ๐ญ๐จ ๐Ÿ’ ๐ฉ.๐ฆ. You can still get help from BBT ๐›๐ฒ ๐ฉ๐ก๐จ๐ง๐ž ๐š๐ญ (509) 793-2206 ๐Œ๐จ๐ง๐๐š๐ฒ ๐ญ๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐“๐ก๐ฎ๐ซ๐ฌ๐๐š๐ฒ ๐Ÿ๐ซ๐จ๐ฆ ๐Ÿ•:๐Ÿ‘๐ŸŽ ๐ญ๐จ ๐Ÿ“:๐Ÿ‘๐ŸŽ ๐š๐ง๐ ๐Ÿ๐ซ๐จ๐ฆ ๐Ÿ•:๐Ÿ‘๐ŸŽ ๐š.๐ฆ. ๐ญ๐จ ๐Ÿ:๐Ÿ‘๐ŸŽ ๐ฉ.๐ฆ. on Friday, and by email at support@bigbend.edu.

The BBT Help Desk is the main provider of technology support to all students, faculty, and staff campus-wide. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.

Need help with Canvas and other eLearning applications?

eLearning support can be found here: bigbend.edu/academics/distance-learning-elearning/

Useful Resources

Self Help

Multi-Factor Authentication (MFA)

View the full Multi-Factor Authentication guide

What is MFA and why is it required?

MFA is used to help protect your account against hackers and phishing attacks by making it more
difficult for the attacker to access your account. Many State and Federal laws and policies are now requiring MFA authentication.

At Big Bend, there are several types of factors available to you to choose from in addition to your
password. You can enable more than one type of factor available to be used:

  • iOS/Android app that can be used to receive push notifications
  • SMS text message to a mobile phone
  • Voice Call to a mobile or landline phone
  • Physical One Time Password (OTP) โ€˜tokenโ€™ which will display a random 6-digit number
  • FIDO USB touch security key

Setting up the Okta Verify App for Android/iOS (Recommended)

The recommendation for students and employees that have a mobile device is to install the free
โ€œOkta Verifyโ€ app to receive push notifications. This is a more secure and reliable option than SMS/Text. With Okta Verify, itโ€™s all done securely through the lightweight app. The Okta Verify app can also be used without Wi-Fi or Cellular Data network signal.

To setup Okta Verify as a factor

  1. Click the โ€˜My Appsโ€™ link at the top of the Big Bend Webpage
  2. If you aren’t automatically directed to your dashboard, login to Okta.
  3. From your Okta โ€˜My Appsโ€™ dashboard, click your name in the upper right-hand corner, and select
    โ€œSettingsโ€.
  4. The account settings page appears. You may need to click on the green โ€œEdit Profileโ€ button at
    the top (if shown) to enable access to the sections below.
  5. Scroll down to the section labeled โ€œExtra Verificationโ€ and click โ€œSet upโ€ next to Okta Verify.
    On the Set up multifactor authentication window, click the โ€œSetupโ€ button.
  6. Select your mobile device type (iPhone or Android) and then download the โ€œOkta Verifyโ€ app
    from the app store on your mobile device. (Note: be sure to download the โ€œOkta Verifyโ€ app
    not the โ€œOkta Mobileโ€ app). Click Next once the app is downloaded to your mobile device.
  7. Launch the Okta Verify app on your mobile device and select โ€œAdd an accountโ€. Scan the QR
    code displayed on the screen using the app. (Click โ€œCanโ€™t scan?โ€ if youโ€™re unable to scan the QR
    code to have an activation link sent via SMS or Email)

Using a One Time Password (OTP) token

For students and employees who are unable to use a mobile device for the Okta Verify app or SMS/Text, One Time Password (OTP) tokens are available in the Library.

To use the token at login:

  1. When prompted for an authentication factor, select โ€œOTP C200โ€ from the available factors list (if
    not already selected)
  2. Press the button on the token to display the current 6-digit number.
  3. Enter the number into the box at the authentication prompt and click โ€œVerifyโ€.

If your token is lost, stolen or stops working, youโ€™ll need to notify library staff so they can deactivate the
old token and assign a new token. If you no longer need the token, please return it to the library
for deactivation and re-use.

Setting up a FIDO Key (Employees Only)

Employees who are unable to use a mobile device for the Okta Verify app or SMS/Text have the option to use a FIDO key. This is a touch-sensitive device that stays plugged into your computer for ease of use. If you typically work from the same computer, this might be preferable over an OTP token. FIDO keys are available in the Library.

To set up the FIDO key:

  1. Insert the key into an available USB port on your workstation or laptop. You’ll want this to be in reach because you’ll need to be able touch the key when needed.
  2. Open a web browser and click the โ€˜My Appsโ€™ link at the top of the Big Bend Webpage
  3. Once logged into Okta, click your name in the upper right-hand corner and select โ€œSettingsโ€.
  4. The account settings page appears. You may need to click on the green โ€œEdit Profileโ€ button at
    the top (if shown) to enable access to the sections below.
  5. Scroll down to the section labeled โ€œExtra Verificationโ€ and click โ€œSet upโ€ next to โ€œSecurity Key or
    Biometric Authenticatorโ€.
  6. On the Set up multifactor authentication window, click the โ€œSetupโ€ button.
  7. Click the โ€œEnrollโ€ button to initiate the enroll process for your key
  8. Youโ€™ll be prompted to insert the security key and touch it to complete the enrollment. (A light on
    the security key will be flashing).
  9. Your browser may also ask if you want to allow the site (bigbend.okta.com) to see your security
    key. Click โ€œAllowโ€.

Using a FIDO Key (Employees Only)

  1. When prompted for an authentication factor, select โ€œSecurity Key or Biometric Authenticatorโ€
    from the available factors list if not already selected.
  2. Your browser will prompt you to insert and touch the security key to authenticate. Touch the key when prompted.

Note: The FIDO key is intended to be left in your computer. You should avoid carrying it around – because itโ€™s so small, it can be easily lost. If you frequently use multiple computers, consider a One Time Password (OTP) token instead.

Phones (Teams / 8x8)

Training Video:

  • A training video is available. This video has been broken into chapters to make it easier to navigate to parts of interest.
  • The video can be found here: Training Video

Additional Resources:

Q&A:

What training will be available?
Training materials, including Quick Reference Guides and video training will be made available before November 8.

The training video can be found here: Training Video

Can I add contacts to a Speed Dial list?
You can add contacts to “Contact Groups” for speed dial. A demonstration video can be found here:ย Speed Dial videoย 

Do I need to dial 8 to call an outside number?
No. You can dial the number directly.

Do I need to use a scan code to dial long distance?
You do not need to use a scan code when calling long distance from a BBCC number.

Long distance is free to numbers within the US and Canada.

I saw SMS and FAX options in the training video...
Most phone lines will not have SMS or FAX options available.

Can I use live captions on phone calls?
Yes! In addition, live translation is also available. Learn more at the link below:

Live translated captions for Microsoft Teams – YouTube

Can we still use Jabber?
Jabber will be retired. Instead, Microsoft Teams will be used to make phone calls.

Will I get a new phone?
We will not be replacing desk phones. With the new phone system, we will be transitioning to softphones.ย  Similar to Jabber, phone calls will be made with your computer.

The existing Cisco desk phones will stop working when we make the transition.
*Please do not unplug your phone. BBT staff will collect them at a later date*

USB headsets are available in the Library. Those who need a headset can pick one up at their convenience.

If you want to purchase a wireless headset, most Bluetooth headsets will work with the College’s laptops. A couple of options are below:

Microsoft Modern Wireless Headset

Plantronics Voyager Wireless Headset

Can I make 911 calls?
Yes. As with any call to 911, it is important that you provide your exact location.

Will we still get voicemail notifications in email?
Yes. Voicemail can also be checked within Teams.

Can I use the Teams mobile app?
You can make and receive calls using the Teams mobile app. The app is available for both Apple and Android mobile devices.

Download on the App Store

Get it on Google Play

Software Downloads

Office 365 Downloads

Get a free copy of Microsoft Office Professional

Office 365

On The Hub

Get a free copy of Microsoft Windows in addition to discounts on a wide selection of software

On The Hub

Buying a Computer

Dell

Get academic discounts on purchases from Dell

Dell

Password Help

What is my user name?

Your username is your first initial, followed by your last name, followed by the last two digits of your college-assigned Student ID (SID). Example: kbishop35

How do I set or reset my password?

Use the Reset Password tool here:ย Reset Passwordย 

  • To use this tool, you must have already configured a mobile phone number for SMS or Voice Call password resets.ย 
  • For further assistance, call the helpdesk at (509) 793-2206.

I'm a new student or employee, how do I activate my account?

Use the New User Activation Tool to activate your account.

Phone Support Hours

Mon-Thurs07:30-5:00
Friday07:30-2:30
Sat-SunClosed

In-person Support Hours

Mon-Thurs AM8:00-Noon
Mon-Thurs PM1:30-4:00
FridayClosed
Sat-SunClosed

After-Hours Phone Support

5:30PM – 7:00PM | First week (Mon-Thu) of the quarter followed by the next 7 Mondays & Tuesdays

September: 23, 24, 25, 26, 30

October: 1, 7, 8, 14, 15, 21, 22, 28, 29

November: 4, 5, 12

BBT Contact