If you need assistance, please contact the Help Desk at (509) 793-2206 or stop by and visit us at our new location in the Workforce Education Center (WEC – 3700 Building) in Room 220 on the 2nd floor.
You can now get help with your IT questions ๐ข๐ง ๐ฉ๐๐ซ๐ฌ๐จ๐ง ๐๐จ๐ง๐๐๐ฒ ๐ญ๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐๐ก๐ฎ๐ซ๐ฌ๐๐๐ฒ ๐๐๐ญ๐ฐ๐๐๐ง ๐ญ๐ก๐ ๐ก๐จ๐ฎ๐ซ๐ฌ ๐จ๐ ๐ ๐.๐ฆ. ๐๐ง๐ ๐๐จ๐จ๐ง ๐๐ง๐ ๐:๐๐ ๐ญ๐จ ๐ ๐ฉ.๐ฆ. You can still get help from BBT ๐๐ฒ ๐ฉ๐ก๐จ๐ง๐ ๐๐ญ (509) 793-2206 ๐๐จ๐ง๐๐๐ฒ ๐ญ๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐๐ก๐ฎ๐ซ๐ฌ๐๐๐ฒ ๐๐ซ๐จ๐ฆ ๐:๐๐ ๐ญ๐จ ๐:๐๐ ๐๐ง๐ ๐๐ซ๐จ๐ฆ ๐:๐๐ ๐.๐ฆ. ๐ญ๐จ ๐:๐๐ ๐ฉ.๐ฆ. on Friday, and by email at support@bigbend.edu.
The BBT Help Desk is the main provider of technology support to all students, faculty, and staff campus-wide. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.
eLearning support can be found here: bigbend.edu/academics/distance-learning-elearning/
Self Help
View the full Multi-Factor Authentication guide
MFA is used to help protect your account against hackers and phishing attacks by making it more
difficult for the attacker to access your account. Many State and Federal laws and policies are now requiring MFA authentication.
At Big Bend, there are several types of factors available to you to choose from in addition to your
password. You can enable more than one type of factor available to be used:
The recommendation for students and employees that have a mobile device is to install the free
โOkta Verifyโ app to receive push notifications. This is a more secure and reliable option than SMS/Text. With Okta Verify, itโs all done securely through the lightweight app. The Okta Verify app can also be used without Wi-Fi or Cellular Data network signal.
To setup Okta Verify as a factor
For students and employees who are unable to use a mobile device for the Okta Verify app or SMS/Text, One Time Password (OTP) tokens are available in the Library.
To use the token at login:
If your token is lost, stolen or stops working, youโll need to notify library staff so they can deactivate the
old token and assign a new token. If you no longer need the token, please return it to the library
for deactivation and re-use.
Employees who are unable to use a mobile device for the Okta Verify app or SMS/Text have the option to use a FIDO key. This is a touch-sensitive device that stays plugged into your computer for ease of use. If you typically work from the same computer, this might be preferable over an OTP token. FIDO keys are available in the Library.
To set up the FIDO key:
Note: The FIDO key is intended to be left in your computer. You should avoid carrying it around – because itโs so small, it can be easily lost. If you frequently use multiple computers, consider a One Time Password (OTP) token instead.
Training Video:
Additional Resources:
Q&A:
The training video can be found here: Training Video
Long distance is free to numbers within the US and Canada.
The existing Cisco desk phones will stop working when we make the transition.
*Please do not unplug your phone. BBT staff will collect them at a later date*
USB headsets are available in the Library. Those who need a headset can pick one up at their convenience.
If you want to purchase a wireless headset, most Bluetooth headsets will work with the College’s laptops. A couple of options are below:
Software Downloads
Get a free copy of Microsoft Office Professional
Get a free copy of Microsoft Windows in addition to discounts on a wide selection of software
Buying a Computer
Get academic discounts on purchases from Dell
Your username is your first initial, followed by your last name, followed by the last two digits of your college-assigned Student ID (SID). Example: kbishop35
Use the Reset Password tool here:ย Reset Passwordย
Use the New User Activation Tool to activate your account.
Phone Support Hours
In-person Support Hours
After-Hours Phone Support
5:30PM – 7:00PM | First week (Mon-Thu) of the quarter followed by the next 7 Mondays & Tuesdays
September: 23, 24, 25, 26, 30
October: 1, 7, 8, 14, 15, 21, 22, 28, 29
November: 4, 5, 12