The following table defines the core concepts describing the functions and characteristics of a medical assistant, which, in turn, become the organizing framework for program outcomes and evaluation:
The Medical Assistant is a:
Communication is the interaction between two or more individuals in which information is exchanged. The components of communication include utilizing therapeutic communication skills when interacting with individuals; communicating relevant, accurate, and complete information in a concise and clear manner; reporting and documenting assessments, interventions, and progress toward patient outcomes; and utilizing information technology to support and communicate the planning and provision of patient care. The process of communication uses basic principles and techniques of interpersonal communication and applies these principles and techniques during interactions with individuals. It also involves communicating effectively through written and verbal means.
The provider of care delivers safe and effective physical, psychosocial, spiritual, and cultural care to the whole person in a specified setting. Culture embodies the multiple factors that influence the actions, beliefs and values of the individual, including but not limited to race, ethnicity, religion, and other social groupings a vital component of care is effective teaching, which includes assessment of current knowledge and appropriate teaching materials; reinforcement of previous teaching and positive health behaviors; and development and delivery of patient specific education.
The professional role includes individual accountability and responsibility for performance according to the Standards of Practice and within the scope of practice as defined by “The Law Relating to Healthcare Assistants categories A-C-E Care and Regulation of Health Professions”. This role encompasses personal professional development, ethical decision making, and active participation in both the workplace and professional organizations.