Navigate Services and Kiosks
Depending on your Institution's setup, you may have a Service Catalog in Starfish that provides information about available services for your students. Students can browse or search the services listing. This catalog can be a combination of the following types of entries:
- Information about accessing a specic service provider's availability via Starfish
- Information and links to services available at your institution outside of Starfish
Service Catalog in Starfish
Your Starfish Administrator can congure services in Starfish, and identify the members
of that service. Students who have relationships to the service
members will be able to find the service, view Wait Times (if applicable, keeping in mind self-service kiosks do not display wait times), contact
the service via Call or Email, visit the service Website, and view/share the Profile of the service. Note: Self-service kiosks display the number of students
currently using the service.
If you are a Member of a Service, you see the Services you are member of from the Home page.
Share Links to Services
If your institution has enabled Share Links, then you can access the links via Starfish Services Catalog.
From the Service Profile, you can Share Links associated with a Service.
If you select Copy Profile Link, you can copy/paste the URL for the Service Profile page to share via emails, email signatures, a non-Starfish web page, etc.
If you select Copy Appointment Link, you can copy/paste the URL for the Schedule Appointment page for a Service to share via emails, email signatures, a non-Starfish web page, etc.
If you would like more information on sharing your own profile information see the Share Links section Create Your Starfish Profile.
Links to Services Available at Your Institution Outside of Starfish
Even if your institution hasn't created Starfish-based services or service calendars, you can use the Starfish Services Catalog to provide a one-stop menu of services for your students. Service descriptions can include detailed description of services, contact information, and location information, as well as links to other sites that may be used in providing services, such as an online tutoring website.
Allow Students to Access Services Through a Kiosk
The kiosk feature provides a physical location where students can sign in to previously scheduled appointments or sign in to a waiting room to meet with a service provider. Service members can view walk-in students via a waiting room queue and manage walk-in and scheduled appointments.
For more information on the Kiosks see Kiosk Overview.
Student Experience with Services
When a student selects a service from their My Success Network page, the student sees Wait Times (if applicable), Contact links, Team Members and Overview information.
Within the Service, if a student selects a team member, they can review the biographies, office hours, and (if applicable) schedule an appointment with the team member.
Additionally, your institution may set up a Service Calendar that aggregates the availability of all service members, allowing students to base their selection on a date/time that is convenient for them. When the student selects the Schedule Appointment link, the student will be prompted to pick a reason for the appointment.
Once the student selects Continue, the student is presented with date/time slots to choose from. If the provider meets in more than one location, the student will be asked to select the appropriate Location and then Confirm the appointment.
