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WHO RECEIVES A BankMobile REFUND SELECTION KIT

BankMobile Packet

When it comes to receiving financial aid refunds and other credit balances, you deserve choices! Big Bend Community College has partnered with BankMobile Disbursements to deliver any refund money we may have for you. You will select your refund preference using your personal code that will arrive in your Refund Selection Kit. This kit will be sent in a bright green envelope to your address on file with Big Bend.

 

WHAT DO I DO WHEN I RECEIVE THE REFUND SELECTION KIT?

The Refund Selection Kit is the key to selecting your preference of how you would like to receive your refund. Go to www.refundselection.com and type in your personal code. Follow the instruction with the packet.

NOTE: If you do not select a preference immediately, a paper check will automatically be mailed to the address on file 21 days after the funds are sent to BankMobile.

Select Refund Preference Now!

WHAT ARE MY REFUND OPTIONS AND WHEN WILL I RECEIVE MY REFUND?

1 – DEPOSIT TO AN EXISTING ACCOUNT – Money is transferred to an existing account the same business day BankMobile receives funds from your school.  Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.

2 – DEPOSIT TO A BANKMOBILE VIBE ACCOUNT – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.

3 – PAPER CHECK DELIVERED BY USPS – A check is mailed the same business day BankMobile receives funds from your school, provided receipt is within daily cutoff times.  Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class® delivery timeframes.

NOTE: You may change your preference at any time by logging into your account at https://bankmobilevibe.com/. From the main menu, select “Refunds” then “Refund Preference”.

WHAT IF I DID NOT RECEIVE MY REFUND SELECTION KIT OR IT WAS LOST OR STOLEN?

If you have not received your Refund Selection Kit, or you lost your Refund Selection Kit prior to selecting a preference, contact the Business Office. If you have already activated your card, and cannot find it, contact the Business Office, log into your account at https://bankmobilevibe.com/ or contact BankMobile support at 877-327-9515 to report it lost or stolen.

NOTE: There is no cost for your first card. However, there is a replacement fee of $10 for the replacement of activated cards, payable when the replacement card is ordered.

HOW DO I CHANGE MY REFUND PREFERENCE?

 

1. Log in with your email and password

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2. Hover over Refunds

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3. Select Refund Preference

4. Select your refund preference by clicking on the select button under your chosen preference

5. Click on Update Preference

 

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To view our institution’s contract with BankMobile, a Division of Customer Bank, click here.

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