MA Program Objectives and Core Concepts Program

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Big Bend Community College Medical Assistant

Program Objectives

Upon completion of the Medical Assistant Program, the student will demonstrate the following competencies and be qualified to perform the proper duties under the supervision of a delegator:

  • Demonstrate clear, effective communications with patients and members of the healthcare team in a variety of structured settings.
  • Demonstrate cultural competency when caring for patients experiencing selected health deviations.
  • Prioritize, organize, and complete assignments in a timely manner as directed by the delegator.
  • Demonstrate professional behavior consistent with standards of performance appropriate to the Medical Assistant.
  • Consistently communicate information in the clinical setting in a relevant, concise, accurate, and clear manner.
  • Develop teaching materials and conduct patient teaching within defined role.
  • Demonstrate delegated skills and procedures with the highest standard of competency.
  • Deliver a sound professional attitude and demonstrate professional behavior when caring for patients and working with your delegator as well as other healthcare professional at all times.

Core Concepts

The following table defines the core concepts describing the functions and characteristics of a medical assistant, which, in turn, become the organizing framework for program objectives and evaluation:

The Medical Assistant is a:


Communication is the interaction between two or more individuals in which information is exchanged.  The components of communication include utilizing therapeutic communication skills when interacting with individuals; communicating relevant, accurate, and complete information in a concise and clear manner; reporting and documenting assessments, interventions, and progress toward patient outcomes; and utilizing information technology to support and communicate the planning and provision of patient care.  The process of communication uses basic principles and techniques of interpersonal communication and applies these principles and techniques during interactions with individuals.  It also involves communicating effectively through written and verbal means.

Provider of Care

The provider of care delivers safe and effective physical, psychosocial, spiritual, and cultural care to the whole person in a specified setting. Culture embodies the multiple factors that influence the actions, beliefs and values of the individual, including but not limited to race, ethnicity, religion, and other social groupings a vital component of care is effective teaching, which includes assessment of current knowledge and appropriate teaching materials; reinforcement of previous teaching and positive health behaviors; and development and delivery of patient specific education.


The professional role includes individual accountability and responsibility for performance according to the Standards of Practice and within the scope of practice as defined by “The Law Relating to Healthcare Assistants categories A-C-E Care and Regulation of Health Professions”. This role encompasses personal professional development, ethical decision making, and active participation in both the workplace and professional organizations.


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