Leadership Training Series
For new supervisors and managers
This series of workshops is specifically designed to confront the challenges that employees face in a new leadership role. Those new to the management role may find it difficult to get the results they want. These workshops help achieve results for your company by teaching new leaders the skills necessary to lead, motivate and communicate with employees. Let us help you guide these employees into the leadership role. A successful leader will help your organization create a highly effective workforce and accomplish the goals and mission of the company. Choose any of the courses or take all five for a complete training package and save $30.00.
Practical Leadership
Move from a successful employee to a successful manager or supervisor. Develop the skills to get off to a good start and become an effective leader in your organization.
Price: $129.00 (includes book) Date: Sept. 18 Th Time: 9:00am–4:00pm Place: 1800 Bldg Item #: 8520 Trainer: Teresa Palmer
What Good Managers Do: The First 100 Days
This course will give new managers and supervisors the basics of effective management for their first 100 days on the job. Professionals who have achieved success as individual contributors often transition into management roles. New managers and supervisors want to be able to step forward and assume their new responsibilities with confidence. You want to be able to conduct performance appraisals, monitor work processes, communicate effectively with team members, build an internal network of supportive colleagues, and avoid common management pitfalls. You also want to be able to resolve conflicts that arise, coach people to give great performances, and serve as an advocate for your team within the wider corporate structure.
Price: $74.00 (includes book) Date: Sept. 25 Th Time: 9:00am–12:00pm Place: 1800 Building Item #: 8519 Trainer: Teresa Palmer
Fundamentals of Customer Service
This course provides an overview of the basics of customer service. The guidelines and best practices for providing excellent service. Build, maintain, and increase a loyal customer base.
Price: $129.00 (includes book) Date: Oct. 2 Th Time: 9:00am–4:00pm Place: 1800 Building Item #: 8522 Trainer: Teresa Palmer
Effective Time Management
Time is a form of currency, and the ways that we talk about it illustrate its value: we say “Time is money,” and “My time was well spent,” or “It’s a waste of time.” Like most professionals, you’ve probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct your energy towards the activities that will further your professional and personal goals.
Price: $74.00 (includes book) Date: Oct. 9 Th Time: 9:00am–5:00pm Place: Hardin Room 1837 Item #: 8518 Trainer: Teresa Palmer
Managing Conflict
This course will assist you in understanding and implementing strategies that will help you to manage conflict effectively. We will cover Recognizing, Responding, and Resolving Conflict in the workplace.
Price: $74.00 (includes book) Date: Nov. 6 Th Time: 9:00am–12:00pm Place: 1800 Building Item #: 8524 Trainer: Teresa Palmer
Registration and Contact Info
CBISinfo@bigbend.edu
Phone: 509.793.2374